Shipping and Return Policy
When will my order ship?
We process orders as quickly as we can. Our processing hours are Monday – Friday 8:00am to 4:00pm. Depending on when an order is placed and the time required to pack the shipment correctly, it may take up to 3 business days for us to get your ordered shipped. Some parts may take longer than that, please refer to the “availability” section of the part’s description. Once the shipping company has picked up your order they will deliver it based on the shipping method and timeline you choose during checkout.
When should I inspect my order?
Any shipments that we make to you, have been properly packaged, weighed and measured. They have been inspected by our Quality Control department. Furthermore, the weight and dimensions of each and every package have been double-checked and reassured by the respective carrier (USPS, UPS, freight carriers, etc.) However, that does not eliminate the fact that damage could still occur. If any damage or shortage is not reported right away to the carrier which has delivered your package (USPS, UPS, etc.) upon delivery, then we will consider the entire shipment to have been received as ordered, and without damage.
Please open and inspect any shipment you receive immediately. If you find any damage please report it immediately to the carrier. The carriers demand that reports of damage must be made upon receipt or they generally deny them. If you have another person to receive the order for you, the carrier will view her/him as your agent so please leave adequate instructions to them in case of damage during shipping. It is your responsibility to make sure that there is always someone present at the time of delivery. If the package is to be left unattended on your porch, patio, doorstep, etc., then you are fully liable for it.
If you notice damage to the package when receiving it, open it before accepting it as this will help your claim. Then if there is a damage to the package or missing parts, refuse the package immediately, give it back to the driver and file a claim with the carrier.
We would not provide replacements for damaged or missing parts unless there is a pending claim for them. We have to be the beneficiary of the claim in order for us to be able to send you a new part or a replacement of a damaged one.
If you need the missing or the damaged part urgently, then you have to place a new order for it and pay for the shipping cost.
To file a claim with UPS go to: https://www.ups.com/
To file a claim with USPS go to: https://www.usps.com/
Can I just pickup my order?
Pick up from our warehouses not available.
What is the shipping cost?
The price you pay for shipping will be determined during checkout based on the size and weight of your products. We pull rates directly from UPS and USPS to calculate shipping charges.
Do you ship internationally?
We ship all over the world. There are some products that, due to different laws, we can’t ship across international borders. Other products can only be shipped ground due to carrier restrictions. Please check the product you are ordering to make sure that we can ship it to you
For customers located in USA and merchandise shipped within the USA – VAT/sales taxes or customs duties are not applicable.
For customers located in Switzerland and merchandise shipped within Switzerland – VAT will be automatically calculated at checkout and will apply.
Any shipments outside of the US territory may be subject to Customs Duty taxes, for which the customer is solely responsible.
What is your return policy?
Returns are accepted for non-restricted parts if made within 30 days of delivery. We will not accept any parts later than 30 days after they have been delivered. If you wish to return a product
We reserve the right to charge up to 20% restocking fee on all returns. All sales of sale priced items are final, no returns can be made on them.
All Packages returned without RMA (Merchandise Return Authorization) will be processed for refund with 20% restocking fee.
1. For all orders placed for international shipping: Your package will be shipped with a commercial invoice. No other documents, such as FTA, certificates or any other documents will be provided. Buyers are responsible for customs clearance, import duties and VAT.
2. Special Order returns are subject to 20% restocking fee. For Special orders canceled by the customer within first 21 calendar days after the order is submitted, the customer will be charged a 10% cancelation fee.
1. Orders shipped directly by Airstream: If order canceled by customer in first 21 calendar days after order submitted will be charged 20% cancelation fee.
Airstream OEM parts purchase Disclaimer:
Buyers are solely responsible for ensuring that product use and fitment is consistent with their Airstream year and model. Airstream makes modifications to their products from time to time, and models may differ from year to year. When searching for the right product for your year and model, make sure to reference the Airstream Parts Book that can be found at the top of the Airstream section of our website.
We do not accept returns or cancellations on the following orders or products:
- Any parts that are cut to a custom length (gaskets, some extrusions, etc.)
- Special ordered parts (applies to all drop ships directly from manufacturer) and non-stocked items
- Electrical Parts must be in unopened condition.
Returns address will be determine at the time of request and it will depend on regional warehouse location.
If the product shows damage or is unusable we reserve the right to refuse issuing a refund or making an exchange. Please be sure that you package any return correctly to avoid any damage during shipment.
Refund will be processed in 24 to 48 hours after part arrival and inspection. Confirmation email will be send as soon as Refund processed.